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| Frequently Asked Questions |
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on a question from the list to get an answer: What software titles can I get? Check out our list of current software titles. (Note that all organizations must meet eligibility requirements.) go to top of page How much software can I order? In keeping with Microsoft's policy, nonprofits are entitled to three different Microsoft products (total) plus up to 10 additional 1-user licenses for each of those products in any given fiscal year In keeping with Lotus' policy, organizations may order one copy each of Lotus products per year. go to top of page What is an additional user license? This is a legal document from the software publisher allowing the user to add the software on one additional computer. (For example, if you buy one copy of Microsoft Office, you may purchase 10 additional user licenses, allowing you to run the software on 11 machines total.) go to top of page How long until I receive my order? We usually process and ship orders within 1-2 business days after:
go to top of page Can I get my software faster? Yes. We now offer expedited shipping to speed up delivery of your order. More information about shipping. go to top of page What's the best way to place my order? The fastest way to place your order is on our secure, easy-to-use web site. You have the option to pay on-line with your credit card, or you can print out your order and fax or mail it to us. go to top of page Why can't I order by phone? We operate this program with a very limited staff and are simply not equipped to receive a large volume of phone calls. Your cooperation helps us to keep costs as low as possible for nonprofit agencies and schools. go to top of page Can I pay with a credit card? Yes! We accept Visa, Mastercard and American Express. You can send your credit card number over the Web through our secure server, or you can write it on the order form that you fax or mail to us. go to top of page I didn't receive everything I ordered/I received something I didn't order. What should I do? Contact the Software Program Administrator. go to top of page Our organization/ school needs advice on what kind of software to get, how to install it, or how to use it . . . can I call CompuMentor for help? Because the Software Program is only a small part of the services CompuMentor offers, we are not staffed to answer individual technical questions over the phone. However, CompuMentor does have a Mentoring Program that provides technical assistance, including needs assessment, with the help of volunteer computer experts. go to top of page |
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