Computers are meant to be a tool of convenience, helping users become moe and effective in their work. In a perfect world, computers would always work when you needed them, without requiring attention in return.

Systems Administration. The systems administrator oversees operation of a computer system. Hiring a full-time computer wizard to manage your network would be wonderful, but that's not always a realistic solution. Fortunately, it takes very little computer expertise to manage a computer system. High-level technical skills are not absolutely necessary for a systems administrator, but organizational skills are a must.

• Keep track of computer equipment and software.
• Document problems that users are encountering, and the events that lead up to the problem.
• Keep detailed records of databases so changes can be made easily, when necessary.
• Identify when a problem cannot be solved by staff, and act as a liaison between the organization and the volunteer or consultant.

Build the simplest system you can. Remember, the systems administrator will probably not be a high-tech person, so he or she will want the simplest solution to be able to manage efficiantly (especially since most sytmes administrators have a desk full of other duties to perform). Try to avoid bells and whistles if you are not going to use them, and they are not easy to use. Computers can solve a lot of problems when used appropriatley in an organization, but the more complex the system, the higher maintenance costs.

For example, the volunteer that built the database might not be around forever, but it will still hold your organization's most important data. When designing the database, make sure it's design is straightforward enough that the staff can use and work with without needing to call for help every 20 minutes. When faced with the task of building a new database, adding a network, or putting up a web site, consider carefully the cost of long term upkeep. Simple, clean solutions are the best.

A computer system can work very well without the advantage of a full-time Information Technology department. A staff member with little or no computer experience can assume the role of system administrator, document changes to the computer system, and facilitate communication between staff, volunteers, and consultants.