Jobs:
Senior Support Engineer (Regular, Full time)
About TechSoup:
TechSoup is a nonprofit organization that helps other nonprofits acquire
and use technology to better serve their missions. We are working toward
a time when every nonprofit and NGO on the planet has the technology
resources and knowledge they need to operate at their full potential.
Through our Website, nonprofits will find a broad range of software
donated by leading tech companies such as Microsoft, Cisco, Symantec,
Intuit, and Adobe, along with content and community forums targeted
specifically at a nonprofit audience. The NetSquared conference
showcases social Web innovations that nonprofits can use to dramatically
increase their reach and impact.
Working with partners around the globe, we're actively expanding these
resources outside the US. New initiatives at TechSoup include a program
(funded by the Gates Foundation) to help public libraries better
maintain their public access computers and an expanded Green IT program
that aims to build the market for refurbished computers and other
environmentally appropriate solutions. Founded in 1987 (as CompuMentor),
we currently have more than 150 staff members and an annual budget of
about $18 million.
Major Duties and Responsibilities:
You will be a senior support engineer for TechSoup. In this role, you
will:
- Own the configuration, management & maintenance of various
server-side system platforms and applications, including Cold Fusion,
IIS, search (Verity), logs and statistical analysis & tracking systems.
- Lead a team of developers maintaining enterprise applications
for all TechSoup core systems, particularly our CRM system, ERP system,
ESB, and commerce integrations, in concert with the Engineering team.
- Work with both the core applications engineering team, as well
as other stakeholders and business teams.
Additionally, you will:
- Supervise other team members on the Enterprise Back Office team.
- Create internal facing applications and systems to support the
basic business needs of the business teams, internal and external
clients, and other stakeholders.
- Conduct regular code reviews to ensure system quality with the
software developers, QA team, and business stakeholders.
- Collaborate with Release and Project Management to maintain
efficiency in our work queue.
- Provide technical support to the Applications Development team
as necessary.
- Be part of the on call emergency support rotation.
- Abide by standards for development implemented by TechSoup.
Qualifications/Skills:
- At least 6 years of web application and software development;
hands-on and analytical experience. This experience should include work
with commercial grade e-commerce web sites and systems, and
enterprise-level processing systems (CRM, ERP), with at least 2 of those
years in a supervisory / lead role.
- Senior level expertise with operational support of business
applications, web/internet applications and database technologies.
- Experience with traffic and usage statistics & analysis for
business units and internal reporting.
- Experience/expertise with server-side application support and
operations in a predominantly Microsoft Windows environment and
infrastructure, including Microsoft Windows 2000 Server, Microsoft IIS,
Microsoft SQL Server.
- NET, ASP, SQL, XHTML, CFMX, CSS, XML and XSLT required.
- RSS experience strongly desired. PHP also desired.
- Clicktracks, google analytics, Webtrends or other traffic
analysis tool experience desired.
- Experience with at least one enterprise CMS system, preferably
Rhythmyx.
- Experience with enterprise ecommerce systems helpful.
- Able to work effectively in a collaborative team environment.
This position is part of the Enterprise Back Office team in the
Engineering group, and reports to the Applications Development Manager.
Education:
- Bachelors Degree in CS or equivalent experience.
To be considered for this position, please follow these steps:
- Review our Web sites at: http://www.compumentor.org,
http://www.techsoup.org
- Send a cover email that:
- addresses your ability to do this work
- gives an overview of your programming and technology
skills
- demonstrates an understanding of your commitment to the
nonprofit sector, including your willingness to work for the stated
salary range.
- Include your resume as text pasted within the body of your email to:
SrEng@techsoup.org, with "Senior Support Engineer" in the
subject line.
PLEASE NOTE: Resumes sent as attachments will not be opened.
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TechSoup is dedicated to creating and supporting an environment of
openness, trust, and fun where people's differences are valued and
respected, and where people of diverse backgrounds participate fully in
our organization. We believe that the diverse cultures and perspectives
of our staff will help us better serve our clients. TechSoup is an equal
opportunity agency and will not allow discrimination based upon age,
ethnicity, gender, national origin, disability, race, size, religion,
sexual orientation or socioeconomic background. |
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