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Jobs: Customer Service and Operations Support - TEMP to HIRE TechSoup Stock
Do you want to use your tech skills to make a difference in the world? Are you interested in working with fun, creative, talented people who feel passionately about making technology accessible to everyone? Would your ideal work environment be one in which people's contributions are welcomed and encouraged? Are you looking for the energy and fast pace of a startup with the ability to make things happen?
Who We Are
CompuMentor is a nonprofit organization whose mission is to help other nonprofits find and adopt the technology they need to more effectively serve their constituents. We've been around since 1987 helping nonprofits and schools with a mentor-matching program and hands-on consulting help in the Bay Area. We currently have more than 110 staff members and an annual budget of about $13.5 million.
Six years ago, we launched TechSoup, which hosts an online magazine, discussion forums, events calendar, free downloads database, and other resources -- all geared toward helping nonprofits make better technology decisions. TechSoup, along with its TechSoup Stock technology product donation distribution service, has helped CompuMentor expand its services to tens of thousands nonprofits in the U.S. and around the globe.
We're now embarking on a grand initiative to redesign and expand our site, our content, and our services with innovative technologies in order to better serve the nonprofit community. We're also reaching beyond our original U.S. audience and forming partnerships and relationships with non-governmental organizations all around the world. Come join us for this exciting ride forward!
What You'll Do:
- Provide customer service by phone & email for inquiries, ordering questions, order status, product support, eligibility questions and registration issues.
- Process orders using our secure web site and order processing systems
- Process faxes of qualification documentation, orders, and payments
- Qualify the non-profit status and eligibility status of organizations following set guidelines
- Pick, pack, and ship software and other items
- Process returns, refunds, and lost packages
- Fax & mail catalogs and other forms upon customer request
- Maintain the shipping area and warehouse (sweeping and organizing boxes)
- Prepare reports
- Special projects as required
Required Skills:
- Excellent customer service orientation with a professional demeanor
- Excellent phone and email communication skills
- Proficient skills in Microsoft Office and database applications, Internet savvy
- Knowledge of CRM and ERP and other database systems
- Accurate data entry (typing) and familiarity with the PC computer
- Ability to fully and accurately document
- Ability to speak French
- Attention to detail
- Familiarity with technology products (technical skills a plus)
- Able to lift and move up to 60 pounds
- Problem-solving ability
- High initiative
- Interest in learning about technology products and in working in the non-profit sector
- Ability to thrive in a fast-paced, changing environment (flexible and adaptable)
- Ability to manage multiple projects or tasks effectively
- Ability to take ownership of a task or process, see things through, and close the loop
Preferred Skills:
- Ability to take ownership of a task or process, see things through, and close the loop
- Experience with customer support of online services
- Strong planning and organizational skills
- Experience with reporting tools
- Good interpersonal skills and a positive attitude
Want to apply?
This is a full time (temp-to-hire) position. Starting salary is $15.50/hour. To apply:
- Review our Web sites at www.compumentor.org and www.techsoup.org and www.techsoup.org/stock
- Send a cover email that:
- Addresses your ability to do this work
- Gives an overview of your related skills and experience
- Demonstrates an understanding of or commitment to the nonprofit sector.
- Include your resume as plain text pasted within the body of your email to tssjobs@compumentor.org or fax to 415-633-9400. Please make your email subject line: "TSS job opening- CS/Ops." Resumes without this subject line may not be read.
CompuMentor is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected, and where people of diverse backgrounds participate fully in our organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients.
CompuMentor is an equal opportunity agency and will not allow discrimination based upon age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation or socioeconomic background. |
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