Jobs: Online Community Manager
TechSoup seeks an experienced online community manager to join our expanding Community team. TechSoup.org combines an editorial and community Web site with a product distribution channel, TechSoup Stock, to provide a comprehensive package of products, knowledge and support to nonprofits and other civil organizations. TechSoup has developed a large and lively user base over the past six years. We are seeking an additional community manager to work along side our current online community manager to help with the international expansion of our program, and with the development and implementation of other forms of online community expression.
About This Position:
The TechSoup community is today largely focused around a web-based forum. This is a valuable resource for the nonprofit community and good management that nurtures and grows it is a central duty of the job. For most of our history we have interpreted the “TechSoup Community” narrowly to mean the forum on the TechSoup site. We are expanding what that means to include additional technologies that will include ways for our international partners, our Net Squared Conference and our expanding membership to interact. We are redesigning our forum software and all other ways that people who use TechSoup can interact so that we can help foster relationship-building. The job is essentially tending to what we have now while actively helping to take it to the next level.
Activities include:
- Forum platform, community tools and utilities: technical specifying, improvement and expansion beyond our existing format.
- Statistical performance design and analysis.
- Forum and topic management: encourage user discussions, help users get the info they’re seeking, create forums and topics that meet the needs of the users and the organization and other housekeeping duties, including some host and volunteer management.
- Able to assist in the formulation and development of responsible user policies.
Required Skills and Experience:
- 3-5 years experience as an online community manager at a publicly available site or project. Experience at more than one site is preferable.
- Able to understand the mechanics of how online community programs and applications work enough to have ideas of your own about how they should and should not work.
- Enough technical knowledge to have productive conversations with technical staff in the service of making or improving our offering.
- Good social skills online and in person. Patience and wit are essential.
- Strong, professional writing skills online and in the normal course of business.
- A passion for and an understanding of how to leverage Web 2.0 tools for social change.
- Fascination with mashups is a plus.
Who We Are:
CompuMentor, the home of TechSoup, is a nonprofit organization whose mission is to help other nonprofits find and adopt the technology they need to more effectively serve their missions. Founded in 1987, we currently have more than 140 staff members and an annual budget of about $15.5 million.
Our TechSoup Website hosts online discussion forums, an events calendar, free worksheet and toolkit downloads, and many other resources -- all geared towards helping nonprofits make better technology decisions. Through TechSoup Stock, we provide donated software and hardware products to over 77,000 nonprofits in the U.S. and around the globe. In 2005, we launched the NetSquared conference, events, and Website, all of which showcase ways that nonprofits can use social web tools to dramatically increase theirreach and impact.
Want to apply?
This position is full-time, exempt.
- Review our Web sites at www.compumentor.org and www.techsoup.org and www.techsoup.org/stock
- Email a cover letter and resume (as plain text) to: communitymanager@compumentor.org. Or Fax to: 415-633-9400.
Attachments will not be opened. No phone calls please.
CompuMentor is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected, and where people of diverse backgrounds participate fully in our organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients.
CompuMentor is an equal opportunity agency and will not allow discrimination based upon age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation or socioeconomic background. |
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