Jobs: Partner Management Specialist, TechSoup Global

(Regular, Full Time, Exempt)

If you have experience in managing multi-national partner alliances and would like to leverage your talents to better the world, we may have the position for you. We are seeking a talented, enthusiastic, socially minded individual to support our global network of partner NGOs. You will play a key role in developing the strategies to grow efficiently while maximizing our impact on global civil society. If you are interested in challenging projects, international exposure, and making a difference in the world, this could be the job of a lifetime!

About TechSoup

echSoup is a nonprofit organization that helps other onprofits acquire and use technology to better serve their missions. We are working toward a time when every nonprofit and NGO on the planet has the technology resources and knowledge they need to operate at their full potential.

Through our Website, nonprofits will find a broad range of software donated by leading tech companies such as Microsoft, Cisco, Symantec, Intuit, and Adobe, along with content and community forums targeted specifically at a nonprofit audience. The NetSquared conference and showcase social Web innovations that nonprofits can use to dramatically increase their reach and impact.

Working with partners around the globe, we're actively expanding these resources outside the US. New initiatives at TechSoup include a program (funded by the Gates Foundation) to help public libraries better maintain their public access computers and an expanded Green IT program that aims to build the market for refurbished computers and other environmentally appropriate solutions. Founded in 1987 (as CompuMentor), we currently have more than 150 staff members and an annual budget of about $18 million.

What You'll Do

The Partner Management Specialist will work with the existing partner management team to oversee, implement, and monitor business process that better support the Network of Partner NGOs participating in the global technology donations programs. Specific responsibilities will include, but are not limited to, the following:

• Track business issues with partners, including management of monthly business calls
• Create professional communications with partners via email,
  portal site, and other modes.
• Establish trusted relationship with partners, showing
  understanding of cultural differences
• Advocate internally for partner needs, working with
  Operations, Technical and Business teams to provide support
• Audit relationships (periodically) including transaction
  volumes, case studies and other performance goals
• Leverage expertise of other TechSoup programs to provide
  additional value-add services to partners and their constituents

• Skilled at defining and implementing complex, multi-partner processes
• Ability to effectively understand and communicate complex
  information with a global audience in a culturally sensitive manner, both written and verbal.
• Demonstrated excellence in business communication
• Experience with alliance management and partner lifecycles
• Knowledge of NGO sector in multiple countries preferred
• Interest in, or comfort with, social networking tools as
  communications vehicle
• Product marketing expertise a plus
• Bachelor's degree or equivalent
• Willingness to occasionally work non-standard business hours to accommodate time-zone variances

1. Review our Web site at www.techsoup.org/stock/global
2. Send a covering email that:
   1. Addresses your ability to do this work
   2. Demonstrates an understanding of or commitment to the nonprofit sector.
3. Include your resume as text pasted within the body of your email
   to: pmspecialist@techsoup.org
4. Submit 2 business writing samples